1. What we collect
When you place an order, fill in a contact form, or use one of our free tools, we may collect:
- Your name, email address, and phone number
- Business/company name and the requirements you tell us about your project
- Payment reference details (such as a bKash transaction ID) — we do not collect or store your card, bKash PIN, or bank login details; payments are handled directly by the payment provider
- Your IP address and basic technical information (browser, device), for security and fraud prevention
2. How we use it
We use your information to process and confirm orders, verify your identity via one-time email codes, deliver the product or service you ordered, respond to support and contact requests, and send order-related SMS or email updates. We don't sell your personal information to third parties.
3. Who we share it with
We share the minimum necessary information with:
- Payment gateways (bKash, SSLCommerz) — to process and confirm your payment
- Email and SMS delivery services — to send order confirmations, OTP codes, and updates
We don't share your information with anyone else except where required by law.
4. Cookies and site analytics
Our website keeps a basic, anonymous count of page views to understand which pages are useful — this doesn't identify you personally. We use Google Fonts to display text on the site, which may load resources from Google's servers.
5. Data retention
We keep order and account information for as long as needed to provide the service, meet legal/accounting requirements, and resolve any disputes — after which it may be deleted or anonymised.
6. Your rights
You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us — see below. We'll respond as quickly as we reasonably can.
7. Security
We take reasonable technical and organisational steps to protect your information, but no online system is 100% secure. If you believe your account or data has been compromised, contact us immediately.
8. Children's privacy
Our services are intended for businesses and individuals capable of entering a contract, not for children.
9. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the latest revision.
10. Contact us
Questions about your data or this policy? Email info@xitbd.com, call +880 1926 561416, or use our Contact page.