1. General policy — no refunds after purchase
Once an order is confirmed and paid, it is not eligible for a cash refund. This is because work — including setup, configuration, and account provisioning — begins as soon as an order is confirmed.
2. Upgrading within 72 hours
If, within 72 hours of your original purchase, you realise the product you bought isn't powerful enough for your needs, you may switch to a higher-tier ("heavier") solution instead of requesting a refund.
In this case, the amount you already paid is credited against the price of the new, higher-tier product — you only pay the difference between what you paid and the new product's price. This is an upgrade credit, not a cash refund, and it is only available for switching to a more capable solution.
3. Downgrading — no refund
If you instead want to switch to a lower-tier ("lighter") or cheaper solution than what you originally purchased, no refund or credit is given under any circumstances — including within the 72-hour window. The amount already paid for the original product is not transferable to a downgrade.
4. After 72 hours
Once 72 hours have passed from the original purchase, the general policy in Section 1 applies in full — no refund, and no upgrade credit. Any further product changes are treated as a new, separate purchase.
5. How to request an upgrade
Contact us within the 72-hour window at info@xitbd.com, call +880 1926 561416, or use our Contact page, with your Client ID or business name, your original order details, and the product you'd like to upgrade to.
6. Related policy
This Refund Policy forms part of our Terms and Conditions.